HRV Group t/a HRV Enterprises Ltd
HRV Group are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection and we recognise our obligations as part of GDPR requirements. Please feel free to contact us if you have any questions.
Our privacy policy sets out the purpose of data collection from our website, the general purposes of business, the types of information we collect and the scope and limitation of data processing that takes place. It also provides information in respect of the collection, storage and use of personal data that we gather.
By submitting your personal information to us, or by using the Site, you agree to the processing of your personal information as described in this Policy.
Summary of our Privacy Policy:
We use data in a number of ways;
• where processing data enables us to enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers
• to identify and prevent fraud
• to enhance the security of our network and information systems
• to better understand how people, interact with our websites, advertising and promotions
• to provide marketing communications which we think will be interest to you based on the purchases you have made
• to determine the effectiveness of any advertising and promotions we have put in place.
Cookies:
Cookies are used on HRV Group’s site to make sure our website has a consistent look and feel and to use data about visitors and their experiences to help us any issued and improve your journey and experience when on the site.
Device Information:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.
Order Information:
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
Information we hold about you:
• information you've provided to us, including through our website
• Information about our content, products and services you've ordered or enquired about
• Comments, product questions and reviews you make about the products we have on www.hrv-group.com
• Information we collect, via cookies and related technology that we use to promote and sell out products - this may include your machine or browser so that we can make sure your browsing experience is consistent throughout the website. This information may be collected when cookies are turned off. For more information on cookies and how to manage them, please see the section on cookies.
• IP address, identification number, online identifier, browser information, location data and other similar identifying information required for your devices to communicate with websites and applications on the internet.
• Technical information from the devices you use to receive content for example, the collection of diagnostic and traffic or location information. Note that devices and applications have their own privacy settings and notices under which they collect your information, so please check and manage your device and application settings.
Call/communication monitoring
• We may also monitor, record, store and use communications we have with you to improve the quality of our customer service, to confirm any instructions you give us, and/or for training and operational compliance purposes.
How we may use your information
We need your information so that we can, provide you with content and services, tailored and personalised recommendations and general account management.
In addition to using your information for such necessary purposes, we may also use your information to improve our products, services and customer experiences, in the following ways:
• To monitor, improve and develop our content and products
• To help us define groups of audiences to send adverts to, based on factors like interests, age, location and more, so we can show adverts to the people most likely to be interested in the products and services being promoted.
• For market research.
• To send you periodic newsletters and other information about content, products and services you have chosen or are entitled to receive.
We may give you choices on how we use your information
• To send you direct marketing. This may include communications by post, telephone, SMS, email or other electronic means, using the contact details you have provided. This may include products and services, events and special offers.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links\n to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst\n visiting such sites and such sites are not governed by this privacy statement.\n You should exercise caution and look at the privacy statement applicable to the website in question.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online
Keeping your data up to date
You may notify us of any updates, amendments and corrections to your information, or restrict or delete your data (where applicable), by contacting us on 033 0223 4180. Please note that we may need certain information to enable us to provide you with the products, goods and services you ask for, so changes you make to your data or restrictions you ask us to make on how we use your data may affect what services we can provide.
Managing your marketing preferences
Direct marketing and tailored advertising You can always choose not to receive direct marketing or tailored advertising and services in the following ways:
• clicking on the "unsubscribe" link in any electronic marketing information from us.
• by calling us on 033 0223 4180
• Email: enquiries@hrv-group.com
You should be aware that when you access or use our content, products and services, we may collect information from the devices you use to receive HRV Group content, products and services by using 'cookies'. We also collect such information from third party websites, mobile sites and from apps where we show our own adverts, using cookies and related ad technology.
What are cookies and how do they work?
Cookies are small bits of text that are downloaded to the devices you use to receive HRV Group content, products and services and access online information. Your browser makes these cookies available every time you visit the website again, so it can recognise you and can then tailor what you see on your device.
What do you use cookies for?
Cookies are an important part of the internet. They make using devices and accessing online information much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups.
Cookies that are needed to provide the content, product or service you have asked for
Some cookies are essential to help your devices download or view the information, or so you can move around websites and use their features. Without these cookies the content, products or services you've asked for can't be provided.
Here are some examples of essential cookies:
• Positioning information on a smartphone screen, tablet device or other screen so that you can see the website and use its functionality.
• When you add something to the online shopping basket, cookies make sure it's still there when you get to the checkout.
• Some are session cookies which make it possible to navigate through the website smoothly.
• Keeping you logged in during your visit or enabling you to stream content; without cookies you might have to log in on every website you visit on every page.
Improving your browsing experience
Cookies allow the application or website to remember choices you make, such as your pop-up options and they provide improved features. Here are a few examples of just some of the ways that cookies are used to improve your experience on our applications and websites:
• Remembering your preferences and settings, including marketing preferences, such as choosing whether you wish to receive marketing information.
• Remembering if you've filled in a survey, so you're not asked to do it again.
• Remembering if you've been to the application or website before.
• Restricting the number of times, you're shown a particular advertisement. This is sometimes called 'frequency capping'.
• Showing you information that's relevant to content, products or services that you receive.
• Giving you access to content provided by social-media sites like Facebook or Twitter.
• Showing 'related article' links that are relevant to the information you're looking at.
Analytics
We like to keep track of what websites, information and links are popular and which ones don't get used so much, to help us keep our information relevant and up to date. It's also very useful to be able to identify trends of how people navigate (find their way through) our information and when and where 'error messages' may originate.
This group of cookies, often called 'analytics cookies' are used to gather this information. The information collected is grouped with the information from everyone else’s cookies. We can then see the overall patterns of usage rather than any one person’s activity. Analytics cookies are used to improve how an application, a website and its pages work.
Our applications, web locations, websites and communications you get from us contain small invisible images known as 'web beacons' or ' pixels'. These are used to manage the interaction between you and the online information or email and allows us to assess the effectiveness of the communication.
Complaints
If you wish to make a complaint about how we use your information, please contact us and we will do our best to help.
Changes to this notice
We will occasionally update our privacy and cookies notice. We encourage you to periodically review our notice to be informed of how we use your information
Your rights in respect of your personal information
You are entitled to see the personal information held about you. If you wish to do this, please contact us at enquiries@hrv-group.com . We may require you to provide verification of your identity to provide a copy of the information we hold. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under applicable data protection legislation.
You may also have the right to ask us to rectify, block, delete, restrict, object or withdraw your consent to the processing of your personal information and to request an explanation about the processing by contacting enquiries@hrv-group.com.
If you no longer wish to receive any marketing communications from us, please send an email to enquiries@hrv-group.com specifying your name, the email address/ telephone number you used to register with us and if referring to a web registration, your username in the email and whether you wish to stop receiving all marketing communications from us or just specific emails, newsletters or other interactions with us. Alternatively, please follow the unsubscribe options at the bottom of any email we send you. Please note that if you have already requested products or services when you decide to withdraw your consent, there may be a short period of time for us to update your preferences and ensure that we honour your request. Where we require personal information to comply with legal or contractual obligations, then the provision of such data is mandatory: if such data is not provided, then we will not be able to administer our relationship with you. In all other cases, the provision of personal information is optional.
If you have any other questions about privacy issues or concerns, please send us an email to enquiries@hrv-group.com
Security
We have implemented reasonable technical and organisational measures to ensure that your personal information is secure, including limiting the number of people who have physical access to our database servers, as well as electronic security systems and password protections that guard against unauthorised access. However, the Internet is an open system, and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.
Changes to this Policy
As we continue to provide additional services and as the privacy laws and regulations evolve, it may be necessary to revise or update this, Policy. We encourage you to review this Policy from time to time as you return to our Site, so that you are familiar with any changes. For significant changes, we will notify you either by posting a prominent notice on our Site or emailing you and if required by applicable law, we will obtain your consent.
Contact Us
HRV Group t/a HRV Enterprises is the data controller of your personal information. You may contact us on 0330 223 4180 or by emailing enquiries@hrv-group.com if you have any questions about our Privacy & Cookies Policy or our data practices outlined above.